Lumin PDF Support

System invariably fails when needed. Documents will not open for editing or page management, but instead prompt me to sign up for an additional pro account. Tech support is 6 hours to a day on responding, then simply goes away. Total value thus far for 11 months of an urgently-needed application is ZERO.

it is rare when customer service representative actually follows up on your query. I was that i received the attention that i was looking for.

can i send a fax ?

"5 out of 5 customer service!"

I just wanted to take a moment to express my gratitude for the exceptional support you’ve provided. Your follow has ups and attention to detail have made a significant difference in my experience. It’s rare to find someone as dedicated and responsive as you.

Lumin customer service understood the issue and helped within reasonable time.

My request was listened to and answered in a very positive manner. I felt cared for as a consumer. If I know anyone looking for this kind of application, I feel I can safely recommend your company.

Customer service replied promptly and stayed in contact until the issue was resolved.

After I mailed the issue, I had completely forgotten about it but Lumin's support team was hard at work fixing the problem and always updating me about it. I appreciate the hard work you guys put to make the user experience better. Keep at it.