Lumin PDF Support

After I mailed the issue, I had completely forgotten about it but Lumin's support team was hard at work fixing the problem and always updating me about it. I appreciate the hard work you guys put to make the user experience better. Keep at it.

However, I want you to know what tremendous customer loyalty you have created by reminding me that I had to decide soon if I didn't want to get charged $300. Many companies would just hope it slipped my mind, and they collect $300. You - and Lumin - are truly considerate of customers and treat them and their hard-earned money with respect. I look forward to a time in the future when I will be a Lumin customer. Feel free to forward this email to anyone you think would like to see it.

it is rare when customer service representative actually follows up on your query. I was that i received the attention that i was looking for.

Extremely helpful and reliable!!!

"5 out of 5 customer service!"

You are so fast!! Thank you so much for your help. Have a wonderful rest of your day, & if in the future, Lumin is a service we require we will certainly let you know.

I couldn't get the kind of help I needed from the app.

My interest was piqued when a teacher asked about alternatives to Kami and I found this generous offer. Do you happen to have a resource guide on how Lumin compares with Kami?

I found the product confusing and not easy to use but I am a techno-dino. However, the customer service in managing my subscription and my unsubscribe from the app was handled extremely well. You crushed it.

I’m also glad to know that my account is now downgraded to the free version. I look for forward to trying Lumin out further and will consider upgrading at some time to try out the features when I can afford it. Great customer service!